We have worked with Agua for many years and we have built a strong relationship based on trust, honesty and the ability to go the extra mile when required.

They have taken the time to fully understand our business needs, the industry’s key performance requirements, the logistics challenges and the importance of delivery in full and on time.

We have always found them very supportive and appreciate their ability to work to tight deadlines when required. Always on hand to offer product support, we have worked with Agua many times to source suitable alternatives for our customers, even offering most cost-effective options at times.

Ingrid is always very quick to respond to our high demands, providing additional product data information, samples and regularly having range reviews.

Recent real-life example of their outstanding customer service:

Agua recently quoted for us on a fabric that the customer had specified. Due to the long lead time of the fabric, it put us at risk of not being able to complete the project on time.

We asked Ingrid at Agua to investigate alternative fabrics and she offered alternative that were not only in stock, but also at a more competitive price. The customer was thrilled with the alternative fabric selection and the cost saving made.